About Your Card


We aim to dispatch membership cards within 7 days that your order is received. You should have your membership in your hands within 10 to 14 working days. However, if you need it more urgently simply email our membership team and we will do our utmost to have it with you sooner.

Card expiry date will always be extended by additional month to accommodate processing time.

You can also delay the start and expiry date of the card when purchasing, especially helpful for when purchasing as a gift for family and friends.


You have the right to change your mind within 14 days of your order.

We would cancel your order and give a full refund within 7 days of your order or before card printed and posted. If after 7 days but before 14 days, you can return your card and cancel your membership for a full refund.



If there are any problems with your order such as having provided an incorrect name, address or other error or mis-spellings, then please contact us immediately either through:

Our online submission form
Direct email to info@familysavercard.com
Telephone: 0800 6899174 FREE or  01844 340070

You can also write to us at:
The Family Saver Card
The Sanderum Centre
Sanderum House
Oakley Road
OX39 4TW

We aim to respond to your query within 7 days or sooner depending on the problem.